It has been a long time since I was a teenager. Ok I will admit it has been a long time since I had teenagers! This does not mean I don’t value the voice of our teens. In fact, this audience is vital to our research on improving 9-1-1 in an innovative manner. I must […]
Christy’s Corner: Calling All Teenagers . . . We Need To Hear From You! Read More »
Arlington, TX, April 19, 2021 – North Texas citizens dialing 9-1-1 may soon begin receiving text messages from the 9-1-1 telecommunicator with a link to pinpoint their location. This feature is one of the tools included with a new dispatch map that has been implemented throughout the North Central Texas Emergency Communications District’s 13-county region.   The new map provides GIS-based data to 9-1-1 telecommunicators. The map
The North Central Texas Emergency Communications Districts (NCT9-1-1) has announced the 2021 winners of the Annual 9-1-1 Awards. These awards are presented to individuals or groups who show an outstanding commitment to the 9-1-1 industry. We are proud to have so many dedicated professionals working with us to help save lives every day. The nominees
Winners of the 2021 Annual 9-1-1 Awards Read More »
, Transcript Let’s talk about some complex state legislation that probably affects your school.  The first is Kari’s Law.  Your school’s campus is made up of multiple buildings, floors, classrooms, and offices, which are all connected by a multi-line telephone system.  When someone wants to reach an outside line on one of these phones, they have to dial a prefix digit, like 9.  Unfortunately, that
PSA: How Does Kari’s Law Affect Your School District Read More »
ARLINGTON, TX, March, 17, 2021 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 14 new 9-1-1 telecommunicators in the first in-person/virtual hybrid 9-1-1 telecommunicator academy on March 12, 2021. This class included recruits from eight different agencies, including the Waxahachie Police Department, Collin County Sheriff’s Office, and the Cleburne Police Department, among others.
Whenever there is a discussion of Kari’s Law, there is usually a mention of the Ray Baum’s Act. This act talks about FCC requirements for a variety of organizations and buildings that utilize multi-line telephone systems, like those found in businesses, hospitals, and schools. Ray Baum’s is named for the lawyer Ray Baum, who served
How To Be Compliant with the Ray Baum’s Act Read More »
If you took a road trip across the state tomorrow, you would expect 911 to be available should you encounter an emergency at any point. Whether you’re in Austin, El Paso, or deep inside the Hill Country, you know that those three digits will be there for you no matter what, but that wasn’t always
What is the history of 911 in Texas? Read More »
The emergency number field is diverse and offers a lot of opportunities to those who find their calling in it, but how does someone become a 911 dispatcher or call taker? At the end of January, the NCT911 training program launched its first ever virtual/in-person hybrid Regional Telecommunicator Academy, which trains brand new 911 dispatchers
How to become a 911 dispatcher Read More »
Ask any 911 call taker the one thing they wish their citizens understood and you’ll get a few similar answers: they don’t always have your exact location, answering their questions doesn’t slow down the response, and never hang up on them. Even if you accidently dial 911! The reason why you shouldn’t hang up is
I Called 911 on Accident! Should I Hang Up? Read More »
I try to sit down and reflect at the end of every year. Well this year has given me a great deal on which to reflect. I know we can all agree 2020 has been different and full of more challenges than usual. As a public servant and a problem solver, I have tried to
Reflections on 2020 Read More »
