News & Media

NCT9-1-1 Celebrates 35 Years of Innovation and Servant Leadership

News & Media, Press Release / By
The North Central Texas Emergency Communications District (NCT9-1-1) celebrates its 35-year anniversary on June 3, 2026. Since its creation in 1991, NCT9-1-1 has established itself as a district committed to furthering innovation within the emergency number industry and in promoting its core values of Heart, Courage, and Attitude. "When I went to work for this [...]

NCT9-1-1 Celebrates 35 Years of Innovation and Servant Leadership Read More »

EAS 2025 Recap: A Movement Growing, a Mission Deepening, and a New Chapter Beginning

News & Media / By
Every year, the Early Adopter Summit feels a little bit like coming home. Home to the people who believe, deep down, that 9-1-1 can be better tomorrow than it is today. But this year was different. EAS 2025 wasn’t just a conference. It was a turning point. This Summit is invite-only, bringing together a curated

EAS 2025 Recap: A Movement Growing, a Mission Deepening, and a New Chapter Beginning Read More »

Terrell Police Department 9-1-1 Team Extends Their Service Beyond the Call

News & Media / By
Terrell, TX — The Terrell Police Department’s 9-1-1 Communications team is proving that their commitment to helping others doesn’t stop when the calls end. Throughout the year, the city’s 9-1-1 telecommunicators have donated their own money to support local programs that make a difference in the community. Each month, the 9-1-1 communications team sends supplies

Terrell Police Department 9-1-1 Team Extends Their Service Beyond the Call Read More »

Student Artists Celebrate National First Responders Day

News & Media / By
At NCT9-1-1, we are proud to recognize October 28th as National First Responders Day. This holiday serves as a tribute to the brave individuals who dedicate their lives to protecting and serving our communities in times of crisis. Amongst these everyday heroes, we continue to elevate the voices of the “first, first responders”, 9-1-1 telecommunicators.

Student Artists Celebrate National First Responders Day Read More »

A paper cut out head with flowers coming out of it.

Behind the Calm Voice: Honoring the Emotional Burden of 9-1-1 Telecommunicators

News & Media / By
When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis,

Behind the Calm Voice: Honoring the Emotional Burden of 9-1-1 Telecommunicators Read More »

A red background with the letters spelling "emergency" laid out in a tile format.

What is an emergency?

News & Media / By

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is

What is an emergency? Read More »