Christy’s Corner

Rise Up

I keep reading about the Great Resignation and researching why there has been such a mass exodus from the workplace. Of course, I am particularly interested in the staffing crisis in the 9-1-1 call centers. I want to understand it better so we can develop some new strategies to recruit and retain amazing 9-1-1 telecommunicators.

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Reflections on 2021

[arve url=”https://youtu.be/06GbOUNz2mA” title=”Reflections on 2021 with Christy Williams” description=”Our fearless leader Christy Williams looks back at a year of accomplishments and looks forward to a new year. Watch Christy’s end of year address as she discusses the district’s new focus: building connections.” thumbnail=”11734″ loop=”no” muted=”no” /] I cannot believe another year has flown by!  Today

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innovation is not just about technology

Christy’s Corner: Innovation Is Not Just About Technology

Innovation is commonly defined as the creation, development, and implementation of a new method, idea, product, or service.  It is an idea that has been transformed into practical reality.  I would add that it is achieved with a positive outcome.  For me, innovation is revolutionizing 9-1-1 by enhancing the service we provide the public, improving

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The Beginning

How can I possibly cover the last 30 years in a single blog post?  I have had the honor and pleasure of being a part of something great at NCT9-1-1 for the past 30 years. I got to start at the beginning (before 9-1-1) and have been amazed at the growth of this industry and the people. Speaking of beginnings,

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30-year Anniversary of 9-1-1 in North Central Texas

The North Central Texas Council of Governments (NCTCOG) launched 9-1-1 in our region 30 years ago. June 3, 1991 marked the implementation of the systems in Collin and Rockwall counties. But the story did not start that day. There were almost two years of collecting fees to pay for the system, developing regional plans, procuring technology, rural addressing, training 9-1-1 telecommunicators, and educating the public. Thirty years ago on June

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