Behind the Calm Voice: Honoring the Emotional Burden of 9-1-1 Telecommunicators
When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis, […]
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