News & Media

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is […]

As the new year unfolds, many of us reflect on where we are and where we’re headed—especially in our careers. If you’re searching for a path that’s both rewarding and impactful, a career in 9-1-1 might be the perfect fit, even if you haven’t pursued formal education like college. In fact, joining the ranks of

Accidental 9-1-1 calls happen more often than you might think. Whether it’s a toddler playing with your phone, an unintended pocket dial, or a technical glitch, these calls can easily occur. While it’s understandable to feel embarrassed or worried, the best thing you can do is not hang up. Staying on the line and explaining

We at NCT9-1-1 don’t think it’s ever too early to have the “talk” with your kids. We mean having the 911 conversation of course! It’s important to teach your kids how, when, and why to dial 911 sooner rather than later so that they are prepared to handle an emergency when you’re not there to

In times of crisis, knowing where to turn for help can make all the difference. While many are familiar with 9-1-1 as the emergency number for immediate assistance, fewer are aware of the new 9-8-8 hotline dedicated to mental health crises. This May, during Mental Health Awareness Month, let’s explore the differences between these two

On April 8, 2024, a remarkable astronomical event will unfold in the skies above Texas and several other states across North America —a total solar eclipse. This phenomenon occurs when the Moon passes between the Sun and Earth, casting a shadow that sweeps across the planet. In Texas, cities like Dallas-Fort Worth (DFW) will be

As we step into the New Year, let’s usher in a renewed commitment to safety with our ‘New Year, New Safety Resolutions’ initiative. Together, we can make a difference by taking small yet impactful steps towards building a safer community, because your well-being matters. Resolution 1: Creating a Safety Plan with Your Household Our first

‘Tis the season for giving thanks, and it’s time to reflect on the unsung heroes who often go unnoticed in our daily lives – 9-1-1 telecommunicators. These dedicated individuals play a crucial role in our public safety system, providing a lifeline during emergencies and ensuring that help is just a phone call away. This season,

We all know that in times of emergency, the three magic numbers – 9-1-1 – are like a superhero’s hotline to save the day. But here’s the deal: it’s not just about dialing those numbers; it’s about making sure you know your location. Emergency Communications Centers (ECCs) aren’t always able to pinpoint your exact location,