News & Media

Within the NCT9-1-1 service area our Emergency Communications Centers use what3words to locate incidents faster. Winter means some well-deserved time off for many. Whether you're hitting the road to visit loved ones or venturing into the great outdoors, make sure to be prepared for anything with the what3words app. what3words has given every 10 ft

Every year, the Early Adopter Summit feels a little bit like coming home. Home to the people who believe, deep down, that 9-1-1 can be better tomorrow than it is today. But this year was different. EAS 2025 wasn’t just a conference. It was a turning point. This Summit is invite-only, bringing together a curated

Terrell, TX — The Terrell Police Department’s 9-1-1 Communications team is proving that their commitment to helping others doesn’t stop when the calls end. Throughout the year, the city’s 9-1-1 telecommunicators have donated their own money to support local programs that make a difference in the community. Each month, the 9-1-1 communications team sends supplies

At NCT9-1-1, we are proud to recognize October 28th as National First Responders Day. This holiday serves as a tribute to the brave individuals who dedicate their lives to protecting and serving our communities in times of crisis. Amongst these everyday heroes, we continue to elevate the voices of the “first, first responders”, 9-1-1 telecommunicators.

Summer is here! For many Texans, that means heading outdoors, attending events and concerts, and finding ways to stay cool while enjoying time off with family and friends. While safety might not be the first thing on your mind when you’re out having fun, taking just a moment to observe your surroundings and identify nearby

When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis,

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is

As the new year unfolds, many of us reflect on where we are and where we’re headed—especially in our careers. If you’re searching for a path that’s both rewarding and impactful, a career in 9-1-1 might be the perfect fit, even if you haven’t pursued formal education like college. In fact, joining the ranks of

Accidental 9-1-1 calls happen more often than you might think. Whether it’s a toddler playing with your phone, an unintended pocket dial, or a technical glitch, these calls can easily occur. While it’s understandable to feel embarrassed or worried, the best thing you can do is not hang up. Staying on the line and explaining