News & Media

Terrell, TX — The Terrell Police Department’s 9-1-1 Communications team is proving that their commitment to helping others doesn’t stop when the calls end. Throughout the year, the city’s 9-1-1 telecommunicators have donated their own money to support local programs that make a difference in the community. Each month, the 9-1-1 communications team sends supplies [...]

At NCT9-1-1, we are proud to recognize October 28th as National First Responders Day. This holiday serves as a tribute to the brave individuals who dedicate their lives to protecting and serving our communities in times of crisis. Amongst these everyday heroes, we continue to elevate the voices of the “first, first responders”, 9-1-1 telecommunicators.

Summer is here! For many Texans, that means heading outdoors, attending events and concerts, and finding ways to stay cool while enjoying time off with family and friends. While safety might not be the first thing on your mind when you’re out having fun, taking just a moment to observe your surroundings and identify nearby

When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis,

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is

As the new year unfolds, many of us reflect on where we are and where we’re headed—especially in our careers. If you’re searching for a path that’s both rewarding and impactful, a career in 9-1-1 might be the perfect fit, even if you haven’t pursued formal education like college. In fact, joining the ranks of

Accidental 9-1-1 calls happen more often than you might think. Whether it’s a toddler playing with your phone, an unintended pocket dial, or a technical glitch, these calls can easily occur. While it’s understandable to feel embarrassed or worried, the best thing you can do is not hang up. Staying on the line and explaining

We at NCT9-1-1 don’t think it’s ever too early to have the “talk” with your kids. We mean having the 911 conversation of course! It’s important to teach your kids how, when, and why to dial 911 sooner rather than later so that they are prepared to handle an emergency when you’re not there to

In times of crisis, knowing where to turn for help can make all the difference. While many are familiar with 9-1-1 as the emergency number for immediate assistance, fewer are aware of the new 9-8-8 hotline dedicated to mental health crises. This May, during Mental Health Awareness Month, let’s explore the differences between these two

On April 8, 2024, a remarkable astronomical event will unfold in the skies above Texas and several other states across North America —a total solar eclipse. This phenomenon occurs when the Moon passes between the Sun and Earth, casting a shadow that sweeps across the planet. In Texas, cities like Dallas-Fort Worth (DFW) will be