Reflections on 2025 Read More »
As I spend time reflecting on 2024, I am struck by how much I am thankful for in my life at home and work. I am blessed with a wonderful family and truly close friendships. I am also a part of one of the most wonderful work industries, where most are good at heart and
Reflections on 2024 Read More »
For years I have had a word of the year. I pick one that can crossover in my personal and professional life and we try to live it out in our NCT9-1-1 culture. There are many methods for choosing a word of the year and some year’s I go through a process. Other years I
Embracing Radiance: A Year of Encouragement and A Daily Sunrise Read More »
Written by Christy Williams, Director of 9-1-1. I love reading a book, listening to a podcast, watching a movie, hearing a presentation or even participating in a conversation that engages my thought process. The best movies ever are the ones I can talk about for hours even days later with my friends and family. The
NCT9-1-1: Standing on the Shoulders of Giants Read More »
Written by Christy Williams, Director of 9-1-1 I was a little sad as I reflected on 2022. I can’t help feeling there is still a great deal of negativity, pain, and suffering in the world since the pandemic. It seems many people remain unsettled. The new normal isn’t normal for any of us yet,
Reflections on 2022 Read More »
I keep reading about the Great Resignation and researching why there has been such a mass exodus from the workplace. Of course, I am particularly interested in the staffing crisis in the 9-1-1 call centers. I want to understand it better so we can develop some new strategies to recruit and retain amazing 9-1-1 telecommunicators.
[arve url=”https://youtu.be/06GbOUNz2mA” title=”Reflections on 2021 with Christy Williams” description=”Our fearless leader Christy Williams looks back at a year of accomplishments and looks forward to a new year. Watch Christy’s end of year address as she discusses the district’s new focus: building connections.” thumbnail=”11734″ loop=”no” muted=”no” /] I cannot believe another year has flown by! Today
Reflections on 2021 Read More »
Innovation is commonly defined as the creation, development, and implementation of a new method, idea, product, or service. It is an idea that has been transformed into practical reality. I would add that it is achieved with a positive outcome. For me, innovation is revolutionizing 9-1-1 by enhancing the service we provide the public, improving
Christy’s Corner: Innovation Is Not Just About Technology Read More »
How can I possibly cover the last 30 years in a single blog post? I have had the honor and pleasure of being a part of something great at NCT9-1-1 for the past 30 years. I got to start at the beginning (before 9-1-1) and have been amazed at the growth of this industry and the people. Speaking of beginnings,
The North Central Texas Council of Governments (NCTCOG) launched 9-1-1 in our region 30 years ago. June 3, 1991 marked the implementation of the systems in Collin and Rockwall counties. But the story did not start that day. There were almost two years of collecting fees to pay for the system, developing regional plans, procuring technology, rural addressing, training 9-1-1 telecommunicators, and educating the public. Thirty years ago on June
30-year Anniversary of 9-1-1 in North Central Texas Read More »
