As the new normal of our world is established, the 9-1-1 professionals and trainers in Texas have to start thinking about what we want our industry to grow into. Things are changing whether we want them to or not, but we can define how it changes by what we teach our 9-1-1 telecommunicators. At the […]

Being active in your community is an important part of a public safety professional’s job. Protecting and serving also means being present at community events and caring about the citizens’ day-to-day activities and wanting to be a part of it all. But how do you show that commitment when community events have been cancelled and

Can you text 9-1-1? There are very few people out there who know that text-to-9-1-1 is an option, but we’re not surprised. Texting 9-1-1 is a relatively new feature in the industry (hard to believe, but true) and it’s fairly advanced technology for most public safety answering points (PSAPs or 9-1-1 call centers). The North

The announcement of the COVID-19 pandemic has caused a lot of questions to go unanswered, but your local governments and agencies are doing their best to get you useful resources. We’ve put together a resource page for our communities to help you get access to the vital information you and your loved ones need. Emergency

In December of 2013, Kari Hunt Dunn was stabbed to death by her husband in a motel room in east Texas. Her 9-year-old daughter repeatedly tried dialing 9-1-1, but the motel phone required “9” to be dialed to reach any outside line, including emergency services. This event launched Kari’s Law, which requires all organizations or

The proper amount and protocol for “screen time” has been a hot topic and often debated issue in parenting circles for a while now. Especially since technology has continued to affect every part of our lives. We at NCT9-1-1 aren’t here to pick a side — just to let you know that those old phones

It’s that time of year again when we reflect on the previous year, contemplate lessons learned, and begin planning for the new year ahead. Last year I identified “unstoppable” as the word for 2019. All in all, I think that has been accurate. December 3rd marked the first anniversary of the North Central Texas Emergency

A lot has changed for 9-1-1 in 2019. We’ve seen the adoption of new technologies, the rise in popularity for the reclassification of telecommunicators, and new regulations from the Federal Communications Commission. If you want to test how well you kept up with the changes, take our 9-1-1 in 2019 quiz. To view only the