Summer is here! For many Texans, that means heading outdoors, attending events and concerts, and finding ways to stay cool while enjoying time off with family and friends. While safety might not be the first thing on your mind when you’re out having fun, taking just a moment to observe your surroundings and identify nearby […]

When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis,

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is

As the new year unfolds, many of us reflect on where we are and where we’re headed—especially in our careers. If you’re searching for a path that’s both rewarding and impactful, a career in 9-1-1 might be the perfect fit, even if you haven’t pursued formal education like college. In fact, joining the ranks of

Accidental 9-1-1 calls happen more often than you might think. Whether it’s a toddler playing with your phone, an unintended pocket dial, or a technical glitch, these calls can easily occur. While it’s understandable to feel embarrassed or worried, the best thing you can do is not hang up. Staying on the line and explaining