Kristin McKinney

Kristin McKinney

Regional Telecommunicator Academy Graduates Class #019

ARLINGTON, Texas, August 8, 2025 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 18 licensed 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #019 on August 8th in Arlington. This class includes recruits from 13 different agencies, including: Balch Springs Police Department Cleburne Police Department Cockrell Hill Police Department Collin County Sheriff’s […]

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The Perfect Caller: What 9-1-1 Call Takers Really Dream About

We’ve all seen the dating shows. The dramatic music, the roses, the over-the-top personalities competing for love. With the rise of popularity in these sometimes entertaining, sometimes cringeworthy tv shows, we got to thinking of what it would be like to host a 9-1-1 call taker “dating show” in order to find – The Perfect

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A Voice for the Voices: Rep. Mihaela Plesa Honors 9-1-1 Telecommunicators at 2025 Awards Gala

At the 2025 9-1-1 Awards Gala, the energy in the room was energetic and powerful, not just from the celebration of 9-1-1 excellence, but from the powerful and deeply personal opening remarks delivered by Texas State Representative Mihaela E. Plesa. Her words set the tone for the evening, inspiring hope for the future and reminding

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A paper cut out head with flowers coming out of it.

Behind the Calm Voice: Honoring the Emotional Burden of 9-1-1 Telecommunicators

When we think of first responders, we often picture flashing lights and heroic rescues, but the first to respond are often the voices on the other end of a 9-1-1 call. They are calm, collected, and focused under pressure. But behind that steady voice is often a heavy heart. Every call brings a new crisis,

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A red background with the letters spelling "emergency" laid out in a tile format.

What is an emergency?

You’d be surprised how many non-emergency calls come into 9-1-1! Let’s break down some common scenarios to determine what truly warrants an emergency call. One of the most common reasons people call 9-1-1 is animal-related incidents. In these circumstances, it’s best to follow these simple questions to determine if 9-1-1 needs to be called: Is

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Honoring 9-1-1 Heroes: The NCT9-1-1 Mural Project

First responders are the backbone of our communities, answering the call in times of crisis and providing help when it’s needed most. To honor their service and sacrifice, NCT9-1-1 and RapidDeploy partnered to launch a special mural project—a public tribute to the heroes behind the headset, badge, and uniform. The Inspiration Behind the Murals In

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Regional Telecommunicator Academy Graduates Class #018

ARLINGTON, Texas, March 7, 2025 — The North Central Texas Emergency Communications District (NCT9-1-1) graduated 14 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #018 on March 7th in Arlington. This class includes recruits from 9 different agencies, including: Cockrell Hill Police Department Collin County Sheriff’s Office Decatur Police Department Murphy Police Department North

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