Connecting Communities to Life-Saving 9-1-1 Support Across North Texas
NCT9-1-1 manages emergency communication systems for over 2 million people, covering 9,800 square miles and 40+ Emergency Communications Centers in the DFW metroplex.
NCT9-1-1
NCT9-1-1 is powered by a diverse team of experts dedicated to ensuring the seamless operation of emergency services across North Central Texas. Our Data, GIS, Technology, and Operations teams work collaboratively to provide cutting-edge solutions that enhance public safety. From maintaining critical 9-1-1 infrastructure to developing advanced mapping systems, each team plays a vital role in delivering reliable and efficient support to our Emergency Communications Centers (ECCs).
- Private switch ALI
- Emergency notification database services
- Call statistic reporting
- Self-provisioned 9-1-1 ALI database management
- Regional GIS coordination in partnership with 9-1-1 addressing authorities
- Quality control of all authoritative GIS data
- Data aggregation and conversion services
- Regional geospatial emergency call-routing solution provider
- 9-1-1 dispatch mapping provider
- Robotic services
- Research and development of industry technology
- System installation and maintenance
- 24/7 helpdesk assistance
- Network technology deployment and monitoring
- Public education and community outreach
- 9-1-1 telecomunicator training
- ECC compliance
- Regional Critical Incident Stress Management Taskforce (CISM)
- Visual and written communications
Our Core Values
Heart
- Commitment
- Collaboration
- Advocacy
Attitude
- Perseverance
- Servant Leadership
- Integrity
Courage
- Initiative
- Public Service
- Innovation
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