Connecting Communities to Life-Saving 9-1-1 Support Across North Texas
NCT9-1-1 manages emergency communication systems for over 2 million people, covering 9,800 square miles and 40+ Emergency Communications Centers in the DFW metroplex.
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NCT9-1-1

NCT9-1-1 is powered by a diverse team of experts dedicated to ensuring the seamless operation of emergency services across North Central Texas. Our Data, GIS, Technology, and Operations teams work collaboratively to provide cutting-edge solutions that enhance public safety. From maintaining critical 9-1-1 infrastructure to developing advanced mapping systems, each team plays a vital role in delivering reliable and efficient support to our Emergency Communications Centers (ECCs).

  • Private switch ALI
  • Emergency notification database services
  • Call statistic reporting
  • Self-provisioned 9-1-1 ALI database management
  • Regional GIS coordination in partnership with 9-1-1 addressing authorities
  • Quality control of all authoritative GIS data
  • Data aggregation and conversion services
  • Regional geospatial emergency call-routing solution provider
  • 9-1-1 dispatch mapping provider
  • Robotic services
  • Research and development of industry technology
  • System installation and maintenance
  • 24/7 helpdesk assistance
  • Network technology deployment and monitoring
  • Public education and community outreach
  • 9-1-1 telecomunicator training
  • ECC compliance
  • Regional Critical Incident Stress Management Taskforce (CISM)
  • Visual and written communications

Our Core Values

Heart

  • Commitment
  • Collaboration
  • Advocacy

Attitude

  • Perseverance
  • Servant Leadership
  • Integrity

Courage

  • Initiative
  • Public Service
  • Innovation

14

COUNTIES

2

MILLION SERVED

40

ECCs

157

MUNICIPALITIES

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