Written by Christy Williams, Director of 9-1-1 I was a little sad as I reflected on 2022. I can’t help feeling there is still a great deal of negativity, pain, and suffering in the world since the pandemic. It seems many people remain unsettled. The new normal isn’t normal for any of us yet, […]
Reflections on 2022 Read More »
Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator Happy Halloween! Here at NCT9-1-1, we like to celebrate Halloween like everyone else. More importantly, we like to stay safe while celebrating this festive holiday. Halloween is supposed to be fun scary, not dangerous scary. Here are some tips and tricks on how to keep your kids, pets,
Be Spooky, Not Spooked! Read More »
Critical Incident Stress Management (CISM) is the selection and implementation of the most appropriate crisis intervention tactics to best respond to the needs of a situation at hand. NCT9-1-1 encourages the mental health and wellbeing of 9-1-1 Telecommunicators by providing the regional CISM taskforce. The goal of the NCT9-1-1 regional CISM taskforce is to provide
NCT9-1-1 Regional CISM Taskforce Read More »
Text to 9-1-1 In certain parts of Texas, you can text 9-1-1 to receive emergency assistance. Text to 9-1-1 is the ability to send a message to reach 9-1-1 emergency call takers from your mobile phone or device. Find out if your area supports text to 9-1-1 by clicking here. Since 2013, text to 9-1-1
Call if you can, text if you can’t. Read More »
Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator It’s that time of year again! As our kids and loved ones return back into the classroom, we want to provide you with some back to school tips and resources that will help everyone transition back to school. Also, we want to remind you the importance of teaching
Written by Bret Batchelor, 9-1-1 Training Coordinator I’m disappointed in the staffing crisis facing most 9-1-1 centers in America because I have sat in the seat and heard the calling. Unfortunately, negativity spreads faster that the positive and the position of a 9-1-1 telecommunicator has gotten a bad rap. I would like to adjust our
Through the Eyes of a Telecommunicator Read More »
I keep reading about the Great Resignation and researching why there has been such a mass exodus from the workplace. Of course, I am particularly interested in the staffing crisis in the 9-1-1 call centers. I want to understand it better so we can develop some new strategies to recruit and retain amazing 9-1-1 telecommunicators.
Spring break is often a much-needed break from the stress of your everyday life. For some that means rest and relaxation, but for others spring break means taking a trip. An essential part of enjoying spring break is making sure everyone stays safe. Here are a few quick tips: Watch the weather so you are
Spring Break Safety Tips Read More »
ARLINGTON, Texas, March 4, 2022 — The North Central Texas Emergency Communications District (NCT9-1-1) will graduate 18 9-1-1 telecommunicators from its Regional Telecommunicator Academy (RTA) Class #013 on March 4 in Arlington. This class includes recruits from 7 different agencies, including Terrell PD, Wise Co SO, Greenville PD, Waxahachie PD, Ellis Co SO, Collin Co
Press Release: Regional Telecommunicator Academy Graduates Class #013 Read More »
Yes, you can text 911! In certain areas at least. The North Central Texas Emergency Communications District (NCT9-1-1) was the first to introduce text-to-911 in Texas, and many other 911 authorities or individual agencies have implemented the service as well. But we still receive a lot of questions about texting 911, so we’ve highlighted some
Can I text 911? Depends! Read More »
