News & Media

Since 1949, the United States has recognized May as Mental Health Awareness Month. Mental health and wellness are important year round and the North Central Texas Emergency Communications District (NCT9-1-1) is helping raise awareness by sharing some impactful self-care exercises, tips, and resources. Self-care tips and exercises include meditating, reading, yoga, and resting while professional […]

Written By Christy Williams, NCT9-1-1 Director My heart is overflowing!  I just had the honor and privilege of tagging along while NCT9-1-1 staff delivered ECC gifts for National Public Safety Telecommunicator Week. There was a day when visits to the 9-1-1 centers were part of my everyday life.  However, jobs change, responsibilities have evolved, and

Written By Destanie Ontiveros, NCT9-1-1 Communications Coordinator Every year, the second week of April is recognized as National Public Safety Telecommunicators Week (NPSTW). This week is designated to celebrate and honor those who dedicate their lives to serving the public in 9-1-1. 9-1-1 telecommunicators act as the first line of communication between citizens and the

Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator It’s Spring Break time here in Texas! Spring break is a wonderful opportunity to relax and decompress whichever way you see fit. Whether you are traveling or staying home this spring break season, the North Central Texas Emergency Communications District (NCT9-1-1) would like to share some spring break

Written By Destanie Ontiveros, NCT9-1-1 Communications Coordinator   Happy Women’s History Month! In 1980, then-President Jimmy Carter declared March second-eighth as Women’s History Week. After realizing there’s too much women’s history to squeeze into seven days, Congress passed the Public Law 100-9 in 1987, proclaiming March as Women’s History Month. This month has deep importance

As we continue to recover from a world pandemic, it has become apparent of how important our health and wellness is. That being said, let’s talk about how health and wellness apps help connect people to 9-1-1. Companies like Apple and Google who offer health and wellness apps have implemented emergency services into those apps.

What is what3words? How is it useful when calling 9-1-1? How is it useful to 9-1-1 telecommunicators? Emergency Communications Centers (ECCs) within the North Central Texas Emergency Communications District (NCT9-1-1) service area have the capability of using what3words to locate incidents faster. What3words has given every 10 feet square in the world a unique identifier

Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator As the weather continues to change here in Texas, here are some inclement weather preparedness tips to help keep you safe. We all know this crazy Texas weather cannot seem to make its mind up. One week we are enjoying pleasant 70-degree temperatures and the next week we

Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator Know your Location: How to Successfully Call 9-1-1 Calling 9-1-1 can be stressful and overwhelming at times. When there is an emergency and every second counts, it is important that the 9-1-1 caller knows their location. It’s important that you help 9-1-1 help you. In an emergency, every

Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator What is a TAG Team and what purpose does it serve? The TAG Team stands for Together Accomplishing Goals Team. Part of the North Central Texas Emergency Communications District’s (NCT9-1-1) mission is to educate the public on 9-1-1 awareness. This initiative led to the creation of the TAG