It’s a brave new digital world. Boundary-pushing technologies pop up every day, and a lot of this new tech solves our problems faster and makes our lives easier. However, there are some industries, like public safety, who are concerned about new technology that the public isn’t fully educated in. The best way to reach 9-1-1 […]

In a 2012 study by Northern Illinois University, 800 9-1-1 telecommunicators reported feelings of fear, helplessness, or horror during 32 percent of their 9-1-1 calls. These professionals face an enormous amount of stress and fatigue during long shifts, which can lead to burnout or PTSD. Though telecommunicators are not classified as first responders, this industry

Social media is nothing new in the public safety industry, but lots of organizations still struggle to find a winning strategy that educates their public about their local police, fire, and emergency services. Social media is a complex communications method, but it can be hugely successful in educating your public if used correctly. We broke

Kaufman County Judge Bruce Wood received the NG9-1-1 Institute’s Government Leader Award this week for his part in revolutionizing Kaufman County’s 9-1-1 system. He was presented with the award by Congressman Lance Gooden in Washington DC on Wednesday, February 13 during the 9-1-1 Goes to Washington event. The Government Leader Award recognizes an elected or

There is a shortage of 9-1-1 telecommunicators across the country. TCs come to work on their days off, when they are sick, and on holidays because if they don’t, someone might not be able to get the help they need in the worst moment of their life. The North Central Texas Emergency Communications District (NCT9-1-1)

  It’s something we hope will never happen, but it’s also a reality we can’t avoid. Every day we see news stories or social media posts about kids who found themselves in an emergency and knew exactly what to do. We at NCT9-1-1 call them Kid Heroes, and though they stepped up to the plate

      In an effort to maintain accurate GIS data that supports Next Generation 9-1-1 best practices, new tools are always in development to make a 9-1-1 caller’s location information as accurate as possible. We in the 9-1-1 industry are starting to see new opportunities in wireless location accuracy with RapidSOS, and now new

Last night I reflected on the year 2018 in the 9-1-1 industry and our region.  2018 was a year of triumph and new beginnings peppered with tribulations. NCTCOG 9-1-1 started the year with an exciting pilot project working with Google and RapidSOS to trial supplemental location that has the potential to revolutionize 9-1-1 for callers