Who is the North Central Texas Emergency Communications District?

Who is the North Central Texas Emergency Communications District?

The North Central Texas Emergency Communications District, or NCT9-1-1, is a 9-1-1 authority that services 13 counties and five municipalities surrounding the Dallas/Fort Worth Metroplex. But that’s just our official definition. We like to think that NCT9-1-1 is really defined by our people.

The district is made up of six different teams who are the backbone of the 9-1-1 program. These individuals work to provide superior services for the public and communities we serve, and we have a great time doing it. We’ve summarized our teams and their members below; take a look to discover the ins and outs of how a regional emergency communications district is run. 

 

The Data Team 

The 9-1-1 Data Team is responsible for the ALI Database. The ALI Database is a critical component of the 9-1-1 system and is the source for landline address information. The 9-1-1 Data Team manages approximately 400,000 customer records with an average error rate of 0.001. This low number of errors is achieved through the hard work of the local city and county addressing coordinators. Their efforts keep this database up to date. With the growth of the NCT9-1-1 program area, this is a constant work in progress. Each city and county is doing a great job at maintaining the data along in partnership with NCT9-1-1 staff.  

Team Members: 

LeAnna Russell, ENP, 9-1-1 Database Manager  

Melissa Tutton, ENP, 9-1-1 Database Analyst II 

 

The Geographic Information Systems (GIS) Team 

The GIS Team has the primary role of ensuring accurate and precise GIS data is used throughout the NCT9-1-1 Public Safety GIS environment. The GIS Team assists the 9-1-1 Addressing Authorities from the NCT9-1-1 member agencies in the aggregation and quality control of GIS data. The GIS Team is tasked with provisioning high-quality spatial data into the public safety applications. These mission-critical applications are used to geospatially route live 9-1-1 calls, and plot emergency calls on the dispatch mapping platform at the PSAPs.  

Team Members: 

Rodger Mann, 9-1-1 GIS Manager 

David Dean, 9-1-1 GIS Project Coordinator  

Kasey Cox, 9-1-1 GIS Data Administrator 

Bruno Blanco, 9-1-1 GIS Specialist III 

Joe Brawner, 9-1-1 GIS Specialist III 

Danette Bradshaw, 9-1-1 GIS Specialist III 

David Lindsey, 9-1-1 GIS Applications Developer   

 

 

The Operations Team 

The 9-1-1 Operations Team strives for quality communications and support of the PSAPs throughout the region. The team’s goal is to serve as an advocate and liaison for the PSAPs with NCT9-1-1. 

The 9-1-1 Operations Team focuses on providing value in three main areas: 

Training – Offer specialized courses that meet the Texas Commission on Law Enforcement (TCOLE) telecommunicator licensing requirements, as well as continuing education hours and Basic, Intermediate, Advanced, and Master’s certifications.  

Quality Assurance – Serve as a liaison between the PSAPs and NCT9-1-1, conducting quarterly site visits to ensure compliance with regional, state, and national requirements.  

Communications – Keep necessary stakeholders updated with the achievements of NCT9-1-1 through marketing, visual media graphics, and public relations; provide public education throughout the region with the distribution of educational materials.   

Team Members: 

Jason Smith, ENP, 9-1-1 Operations Supervisor  

Brittney Burross, ENP, 9-1-1 Quality Assurance Coordinator 

Amelia Mueller, 9-1-1 Communications Coordinator   

Bret Batchelor, 9-1-1 Training Coordinator 

Kristin McKinney, 9-1-1 Visual Media Coordinator 

 

The Technology Team 

The 9-1-1 Technology Team provides technical expertise in the selection, development, implementation, maintenance, and usage of all NCT9-1-1 hardware, software, telecommunication networks, GIS, and other essential systems to advance NG9-1-1 within the NCT9-1-1 region.  

The team maintains and monitors the 9-1-1 Emergency Service IP network (ESINET) and all 9-1-1 PSAP equipment with regular preventative maintenance. The team is also responsible for the interconnection of the NCT9-1-1 Regional 9-1-1 ESINET with other 9-1-1 authorities and service providers as well as the state and national ESINETs as they become available.  

Team Members: 

Clay Dilday, 9-1-1 Technology Manager  

Tommy Tran, 9-1-1 Solutions Architect 

Steven Gorena, 9-1-1 Field Support Supervisor  

Jeremy Crabtree, 9-1-1 Systems Administrator II 

Christopher Woodruff, 9-1-1 Systems Administrator  

Aaron Lloyd, 9-1-1 Technology Specialist IV 

Robert Darnell, 9-1-1 Technology Specialist IV 

Ramya Cruz, 9-1-1 Network Engineer  

Myka Artis, 9-1-1 Network Engineer 

 

The Strategic Services Team 

The Strategic Services Team is responsible for various business functions on behalf of the NCT9-1-1 program. This includes supporting the director and the Board of Managers as needed; coordinating the strategic planning and budgeting processes; serving as liaison with various internal groups including legal, human resources, and accounting/purchasing; coordinating with various vendors; coordinating the NCT9-1-1 fleet; and providing project management support as needed.  

In addition, the Strategic Services Team is tasked with administering a suite of productivity applications that increase cross-team collaboration, improve processes, and ensure the program remains in compliance with various mandates and standards.  

Team Members: 

Jessie Shadowens-James, 9-1-1 Strategic Services Manager 

 

The Support Team

The Support Team oversees support-related activities for the NCT9-1-1 Program, director, and Board of Manager’s support  as needed. Additional duties include staff onboarding/offboarding, travel, meeting/event coordination, facilities, office supplies, office equipment inventory, Pcards, purchasing, and staff training and development.   

Team Members: 

Hilaria Perez, 9-1-1 Admin Program Coordinator  

Kari Gamez, 9-1-1 Senior Administrative Assistant