When to Call 9-1-1 During a Winter Storm
Call 9-1-1 only in emergencies, when you or someone else is in immediate danger, including:
- A car accident with injuries
- Being stranded or trapped in hazardous conditions
- Smoke or fire inside your home, including heater-related fires
- A medical emergency that requires immediate assistance
For non-emergency situations, use your local non-emergency number. Keeping 9-1-1 lines clear helps 9-1-1 telecommunicators respond quickly to life-threatening emergencies.
Texas weather is anything but predictable. A calm winter day can quickly turn into freezing rain, icy roadways, or a sudden winter storm. When colder weather approaches, staying informed and prepared is one of the most important steps Texans can take to protect themselves, their families, and their communities.
Winter storms in Texas often bring unique challenges. Roads can become slick with little warning, visibility may decrease, and power outages can occur. Paying close attention to weather forecasts from trusted weather sources and emergency alerts can help you make informed decisions about travel and daily activities. When severe weather is expected, limit unnecessary travel and take time to check in on loved ones, especially those who may be more vulnerable during extreme conditions.
Preparation at home and on the road can help prevent emergencies before they happen. Make sure space heaters are used safely and placed at least three feet away from anything flammable. Never leave heating equipment unattended, and ensure smoke detectors are working properly. Keeping extra blankets, flashlights, batteries, and nonperishable food on hand can make a big difference if conditions worsen.
If you must travel, prepare your vehicle with an emergency kit that includes water, snacks, blankets, a flashlight, and a fully charged phone or charger. Drive slowly, increase following distance, and avoid icy or flooded roadways whenever possible. If conditions become unsafe, staying put may be the safest option.
During inclement weather, Emergency Communications Centers (ECCs) often experience a significant increase in call volume. It’s important to remember that 9-1-1 should be used only for true emergencies, so phone lines remain available for those who need immediate help. If you do need to call 9-1-1, remain as calm as possible and follow the 9-1-1 telecommunicator’s instructions. Be prepared to provide your exact location and answer questions clearly. These details help first responders reach you safely and efficiently, even in challenging weather conditions.
Inclement weather can be unpredictable, but preparation, awareness, and thoughtful 9-1-1 use can make a real difference. By staying informed and ready, Texans can navigate winter weather more safely and help keep emergency resources available for those who need them most.