News & Media

In a quiet conference room in Charleston, South Carolina, a group of 9-1-1 careerists listened to a simulated 9-1-1 call. It was a situation they, or their staff, had come across hundreds of times before: a report of a residential break in from a security company. This is something 9-1-1 call takers handle daily, and […]

We all know that the 9-1-1 industry has some of the highest turnover rates. There are a lot of factors that contribute to it, but that doesn’t mean PSAP leadership can’t take some small efforts to try to make their agencies a better place to work. This Thanksgiving week is a great time to show

Last week we heard a story of a woman who was on the phone with her aunt when she overheard shattering glass and a man’s voice shouting in the background before the call went silent. Her aunt was unresponsive, and this woman realized she needed to dial 9-1-1. The problem was, she was located in

The scariest night of the year is just around the corner, and it’s not because of the goblins and ghouls that will be roaming the streets. It’s the regular every-day safety concerns that are escalated on October 31st that has most people worried. We’ve put together some of our favorite Halloween safety tips to help

How does 9-1-1 know your exact location every time? Does 9-1-1 use GPS? Is it programmed into your phone? The short answer: Sometimes they don’t. You have to tell them. Especially if you’re calling on a cell phone. You may have this vision of a 9-1-1 call taker who answers the phone, takes down the

The North Central Texas Emergency Communications District celebrated the passing of House Bill 1090, which reclassifies them from clerical workers to first responders, with a First Responder Commencement Ceremony on Thursday, September 5. Texas is the first state to reclassify its 9-1-1 telecommunicators and include them as first responders alongside peace officers, firefighters, and emergency medical

There are two ways you can contact your police department or sheriff’s office: by dialing 9-1-1 and by dialing the unique 10-digit number. Both of these lines are answered at the Public Safety Answering Point (PSAP, or a 9-1-1 call center) of the police department or sheriff’s office, but they should not be used interchangeably.

The 9-1-1 Supporting Accurate Views of Emergency Services Act, or H.B. 1629, was introduced into the House of Representatives on March 7, 2019. Since then, there’s been a lot of information about this legislation floating around, and we want to make sure you understand exactly what this act means for the future of 9-1-1. The

At the North Central Texas Emergency Communications District, we pride ourselves on our commitment to innovation, but we aren’t just after the shiniest, newest tech. We are first always looking out for our PSAPs and telecommunicators, and our job is to help them do their job by giving them the tools, training, and support they

We don’t get to choose if or when an emergency strikes. We always advise 9-1-1 callers to stay calm and answer all of the telecommunicator’s questions but being prepared and knowing what to expect can help both you and the telecommunicator. You will always be asked to confirm your location regardless of the scenario, so