News & Media

Can you text 9-1-1? There are very few people out there who know that text-to-9-1-1 is an option, but we’re not surprised. Texting 9-1-1 is a relatively new feature in the industry (hard to believe, but true) and it’s fairly advanced technology for most public safety answering points (PSAPs or 9-1-1 call centers). The North […]

The announcement of the COVID-19 pandemic has caused a lot of questions to go unanswered, but your local governments and agencies are doing their best to get you useful resources. We’ve put together a resource page for our communities to help you get access to the vital information you and your loved ones need. Emergency

In December of 2013, Kari Hunt Dunn was stabbed to death by her husband in a motel room in east Texas. Her 9-year-old daughter repeatedly tried dialing 9-1-1, but the motel phone required “9” to be dialed to reach any outside line, including emergency services. This event launched Kari’s Law, which requires all organizations or

The proper amount and protocol for “screen time” has been a hot topic and often debated issue in parenting circles for a while now. Especially since technology has continued to affect every part of our lives. We at NCT9-1-1 aren’t here to pick a side — just to let you know that those old phones

It’s that time of year again when we reflect on the previous year, contemplate lessons learned, and begin planning for the new year ahead. Last year I identified “unstoppable” as the word for 2019. All in all, I think that has been accurate. December 3rd marked the first anniversary of the North Central Texas Emergency

A lot has changed for 9-1-1 in 2019. We’ve seen the adoption of new technologies, the rise in popularity for the reclassification of telecommunicators, and new regulations from the Federal Communications Commission. If you want to test how well you kept up with the changes, take our 9-1-1 in 2019 quiz. To view only the

In a quiet conference room in Charleston, South Carolina, a group of 9-1-1 careerists listened to a simulated 9-1-1 call. It was a situation they, or their staff, had come across hundreds of times before: a report of a residential break in from a security company. This is something 9-1-1 call takers handle daily, and

We all know that the 9-1-1 industry has some of the highest turnover rates. There are a lot of factors that contribute to it, but that doesn’t mean PSAP leadership can’t take some small efforts to try to make their agencies a better place to work. This Thanksgiving week is a great time to show

Last week we heard a story of a woman who was on the phone with her aunt when she overheard shattering glass and a man’s voice shouting in the background before the call went silent. Her aunt was unresponsive, and this woman realized she needed to dial 9-1-1. The problem was, she was located in