News & Media

It’s that time of year again when we reflect on the previous year, contemplate lessons learned, and begin planning for the new year ahead. Last year I identified “unstoppable” as the word for 2019. All in all, I think that has been accurate. December 3rd marked the first anniversary of the North Central Texas Emergency […]

A lot has changed for 9-1-1 in 2019. We’ve seen the adoption of new technologies, the rise in popularity for the reclassification of telecommunicators, and new regulations from the Federal Communications Commission. If you want to test how well you kept up with the changes, take our 9-1-1 in 2019 quiz. To view only the

In a quiet conference room in Charleston, South Carolina, a group of 9-1-1 careerists listened to a simulated 9-1-1 call. It was a situation they, or their staff, had come across hundreds of times before: a report of a residential break in from a security company. This is something 9-1-1 call takers handle daily, and

We all know that the 9-1-1 industry has some of the highest turnover rates. There are a lot of factors that contribute to it, but that doesn’t mean PSAP leadership can’t take some small efforts to try to make their agencies a better place to work. This Thanksgiving week is a great time to show

Last week we heard a story of a woman who was on the phone with her aunt when she overheard shattering glass and a man’s voice shouting in the background before the call went silent. Her aunt was unresponsive, and this woman realized she needed to dial 9-1-1. The problem was, she was located in

The scariest night of the year is just around the corner, and it’s not because of the goblins and ghouls that will be roaming the streets. It’s the regular every-day safety concerns that are escalated on October 31st that has most people worried. We’ve put together some of our favorite Halloween safety tips to help

How does 9-1-1 know your exact location every time? Does 9-1-1 use GPS? Is it programmed into your phone? The short answer: Sometimes they don’t. You have to tell them. Especially if you’re calling on a cell phone. You may have this vision of a 9-1-1 call taker who answers the phone, takes down the

The North Central Texas Emergency Communications District celebrated the passing of House Bill 1090, which reclassifies them from clerical workers to first responders, with a First Responder Commencement Ceremony on Thursday, September 5. Texas is the first state to reclassify its 9-1-1 telecommunicators and include them as first responders alongside peace officers, firefighters, and emergency medical

There are two ways you can contact your police department or sheriff’s office: by dialing 9-1-1 and by dialing the unique 10-digit number. Both of these lines are answered at the Public Safety Answering Point (PSAP, or a 9-1-1 call center) of the police department or sheriff’s office, but they should not be used interchangeably.

The 9-1-1 Supporting Accurate Views of Emergency Services Act, or H.B. 1629, was introduced into the House of Representatives on March 7, 2019. Since then, there’s been a lot of information about this legislation floating around, and we want to make sure you understand exactly what this act means for the future of 9-1-1. The