In a 2012 study by Northern Illinois University, 800 9-1-1 telecommunicators reported feelings of fear, helplessness, or horror during 32 percent of their 9-1-1 calls. These professionals face an enormous amount of stress and fatigue during long shifts, which can lead to burnout or PTSD. Though telecommunicators are not classified as first responders, this industry […]
How Does Your PSAP Handle Mental Health? Read More »
Social media is nothing new in the public safety industry, but lots of organizations still struggle to find a winning strategy that educates their public about their local police, fire, and emergency services. Social media is a complex communications method, but it can be hugely successful in educating your public if used correctly. We broke
3 Social Media Tips for Public Safety Communicators Read More »
Wise County, TX – The Wise County Sheriff’s Office was able to pinpoint the exact location of 4 children, 2 of whom were locked in a dog kennel according to Wise County officials, with Next Generation 9-1-1 location accuracy technology developed by RapidSOS. The North Central Texas Emergency Communications District (NCT9-1-1), who provides 9-1-1 services to the
Kaufman County Judge Bruce Wood received the NG9-1-1 Institute’s Government Leader Award this week for his part in revolutionizing Kaufman County’s 9-1-1 system. He was presented with the award by Congressman Lance Gooden in Washington DC on Wednesday, February 13 during the 9-1-1 Goes to Washington event. The Government Leader Award recognizes an elected or
Kaufman County Judge Bruce Wood Receives NG9-1-1 Institute Award Read More »
There is a shortage of 9-1-1 telecommunicators across the country. TCs come to work on their days off, when they are sick, and on holidays because if they don’t, someone might not be able to get the help they need in the worst moment of their life. The North Central Texas Emergency Communications District (NCT9-1-1)
The NCT9-1-1 Regional Telecomunicator Academy Graduates 18 New Recruits Read More »
It’s something we hope will never happen, but it’s also a reality we can’t avoid. Every day we see news stories or social media posts about kids who found themselves in an emergency and knew exactly what to do. We at NCT9-1-1 call them Kid Heroes, and though they stepped up to the plate
How to Tell If Your Child Knows What to Do in an Emergency Read More »
In an effort to maintain accurate GIS data that supports Next Generation 9-1-1 best practices, new tools are always in development to make a 9-1-1 caller’s location information as accurate as possible. We in the 9-1-1 industry are starting to see new opportunities in wireless location accuracy with RapidSOS, and now new
How Drones Can Help 9-1-1 Find Your Location Read More »
Last night I reflected on the year 2018 in the 9-1-1 industry and our region. 2018 was a year of triumph and new beginnings peppered with tribulations. NCTCOG 9-1-1 started the year with an exciting pilot project working with Google and RapidSOS to trial supplemental location that has the potential to revolutionize 9-1-1 for callers
Reflections on 2018 Read More »
UPDATE: 7:58 PM NCT9-1-1 has received the all clear from its service provider. All agencies are receiving calls and 9-1-1 services in the region are operating normally. UPDATE: 3:03 PM According to our service provider, all 9-1-1 services with the NCT9-1-1 region are operating normally. However, NCT9-1-1 will continue to monitor call traffic to ensure
The NCT9-1-1 Region Experienced a 9-1-1 Outage Read More »
On Thursday, September 1, the North Central Texas 9-1-1 Program awarded outstanding telecommunicators, agencies, and communication teams with the Annual 9-1-1 Awards. These awards are presented to individuals or groups who show an outstanding commitment to the 9-1-1 industry. We are proud to have so many dedicated professionals working with us to help save lives
The NCT9-1-1 Annual Award Winners Read More »
