Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator As the weather continues to change here in Texas, here are some inclement weather preparedness tips to help keep you safe. We all know this crazy Texas weather cannot seem to make its mind up. One week we are enjoying pleasant 70-degree temperatures and the next week we […]
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Written By Destanie Ontiveros, NCT9-1-1 Communication Coordinator Know your Location: How to Successfully Call 9-1-1 Calling 9-1-1 can be stressful and overwhelming at times. When there is an emergency and every second counts, it is important that the 9-1-1 caller knows their location. It’s important that you help 9-1-1 help you. In an emergency, every
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Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator What is a TAG Team and what purpose does it serve? The TAG Team stands for Together Accomplishing Goals Team. Part of the North Central Texas Emergency Communications District’s (NCT9-1-1) mission is to educate the public on 9-1-1 awareness. This initiative led to the creation of the TAG
Written by Christy Williams, Director of 9-1-1 I was a little sad as I reflected on 2022. I can’t help feeling there is still a great deal of negativity, pain, and suffering in the world since the pandemic. It seems many people remain unsettled. The new normal isn’t normal for any of us yet,
Reflections on 2022 Read More »
Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator Happy Halloween! Here at NCT9-1-1, we like to celebrate Halloween like everyone else. More importantly, we like to stay safe while celebrating this festive holiday. Halloween is supposed to be fun scary, not dangerous scary. Here are some tips and tricks on how to keep your kids, pets,
Be Spooky, Not Spooked! Read More »
Critical Incident Stress Management (CISM) is the selection and implementation of the most appropriate crisis intervention tactics to best respond to the needs of a situation at hand. NCT9-1-1 encourages the mental health and wellbeing of 9-1-1 Telecommunicators by providing the regional CISM taskforce. The goal of the NCT9-1-1 regional CISM taskforce is to provide
NCT9-1-1 Regional CISM Taskforce Read More »
Text to 9-1-1 In certain parts of Texas, you can text 9-1-1 to receive emergency assistance. Text to 9-1-1 is the ability to send a message to reach 9-1-1 emergency call takers from your mobile phone or device. Find out if your area supports text to 9-1-1 by clicking here. Since 2013, text to 9-1-1
Call if you can, text if you can’t. Read More »
Written By: Destanie Ontiveros, NCT9-1-1 Communications Coordinator It’s that time of year again! As our kids and loved ones return back into the classroom, we want to provide you with some back to school tips and resources that will help everyone transition back to school. Also, we want to remind you the importance of teaching
Written by Bret Batchelor, 9-1-1 Training Coordinator I’m disappointed in the staffing crisis facing most 9-1-1 centers in America because I have sat in the seat and heard the calling. Unfortunately, negativity spreads faster that the positive and the position of a 9-1-1 telecommunicator has gotten a bad rap. I would like to adjust our
Through the Eyes of a Telecommunicator Read More »
I keep reading about the Great Resignation and researching why there has been such a mass exodus from the workplace. Of course, I am particularly interested in the staffing crisis in the 9-1-1 call centers. I want to understand it better so we can develop some new strategies to recruit and retain amazing 9-1-1 telecommunicators.
