UPDATE: 7:58 PM
NCT9-1-1 has received the all clear from its service provider. All agencies are receiving calls and 9-1-1 services in the region are operating normally.
UPDATE: 3:03 PM
According to our service provider, all 9-1-1 services with the NCT9-1-1 region are operating normally. However, NCT9-1-1 will continue to monitor call traffic to ensure 9-1-1 calls are being received before we confirm that we are no longer affected by the CenturyLink outage.
UPDATE: 6:20 AM
We have just confirmed with all of our agencies that 9-1-1 calls are coming through. 9-1-1 services within the NCT9-1-1 region are restored, and we are now running at normal operations.
UPDATE: 4:04 AM
There is currently no new update at this time. We will update with more information as it is provided to us.
UPDATE: 12:43 AM
CenturyLink has reported that the situation will have a solution by 4 AM. We will provide our next update at that time.
UPDATE: 12:10 AM
There is no change to the situation. The NCT9-1-1 Region is experiencing an outage, though text-to-9-1-1 is still available in all areas.
UPDATE: 11:41 pm
We received confirmation that the outage is related to the national CenturyLink rolling outage. We will update with more details as we receive them.
UPDATE: 11:30 pm
Text 9-1-1 IS WORKING in the NCT9-1-1 Region. The 9-1-1 outage does not affect Plano, Richardson, Wylie, Ennis, Glenn Heights or Mansfield.
Call centers in the NCT9-1-1 Area are experiencing a 9-1-1 outage. The affected areas include:
Collin County
Erath County
Ellis County
Hood County
Hunt County
Johnson County
Kaufman County
Navarro County
Palo Pinto County
Parker County
Rockwall County
Somervell County
Wise County
Cities of Balch Springs, Cockrell Hill, Sachse, Seagoville and Wilmer
We will be updating with more information every 30 minutes. Citizens needing to call 9-1-1 are encouraged to call their local police department’s non-emergency number.
| PSAP | 24/7 10-Digit Emergency Line |
| Allen PD | 214-509-4321 |
| Balch Springs PD | 972-557-6005 |
| Bridgeport PD | 940-683-3430 |
| Cleburne PD | 817-645-0972 |
| Cockrell Hill PD | 214-339-4141 |
| Collin County SO | 972-547-5350 |
| Commerce PD | 903-886-1139 |
| Corsicana PD | 903-654-4902 |
| Decatur PD | 940-393-0300 |
| Dublin PD | 254-445-3455 |
| Ellis County SO | 972-937-6060 |
| Erath County SO | 254-965-3318 |
| Forney PD | 972-552-3932 |
| Frisco PD | 972-292-6010 |
| Greenville PD | 903-457-2900 |
| Hood County SO | 817-408-2788 |
| Hunt County SO | 903-453-6838 |
| Johnson County SO | 817-556-6060 |
| Johnson County ESD | 817-357-8800 |
| Kaufman County RCC | 469-376-4598 |
| Keene PD | 817-645-0511 |
| LifeCare EMS | 817-594-2764 |
| McKinney PD | 972-547-2700 |
| Midlothian PD (NEED Center) | 972-775-3333 |
| Mineral Wells PD | 940-328-7770 |
| Murphy PD | 972-468-4200 |
| Navarro County SO | 903-654-3001 |
| NCTCOG Training Center | 888-311-3911 |
| Palo Pinto County SO | 940-659-2085 |
| Parker County SO | 817-594-3213 |
| Prosper PD | 972-347-2226 |
| Rockwall County SO | 972-204-7001 |
| Rockwall PD | 972-771-7724 |
| Sachse PD | 972-495-2005 |
| Seagoville PD | 972-287-1111 |
| Somervell County SO | 254-897-2242 |
| Springtown PD | 817-220-0828 |
| Stephenville PD | 254-918-1273 |
| Terrell PD | 469-474-2700 |
| Waxahachie PD | 469-309-4400 |
| Wilmer PD | 972-441-6565 |
| Weatherford PD | 817-598-4023 |
| Wise County SO | 940-627-3311 |