The graduating recruits have completed a rigorous four-week program that teaches equipment use, state mandates and regulations, how to handle emergency communications situations such as active shootings, and more. Texas is the only state in the country that requires its 9-1-1 telecommunicators to be licensed alongside peace officers and jailers, and NCT9-1-1 hosts the only 9-1-1 telecommunicator academy in the state.
“As we approach our 20th academy, we take immense pride in the training we provide,” said NCT9-1-1 Training Coordinator Bret Batchelor. “Our goal goes beyond simply preparing individuals for roles; we are fostering a resilient and supportive community. We aim to equip our recruits with the tools for success in their new careers and to inspire them to grow into seasoned professionals who will one day mentor the next generation of 9-1-1 telecommunicators.”
The program has graduated recruits from all over Texas and Arkansas since its inception in February of 2016 and continues to grow with classes held twice a year in the winter and summer.
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About the North Central Texas Emergency Communications District
The North Central Texas Emergency Communications District (NCT9-1-1) is responsible for 40 plus Emergency Communication Centers (ECCs) in the 13 counties surrounding the Dallas-Fort Worth Metroplex. The district supports these ECCs through maintaining and upgrading 9-1-1 equipment, providing up-to-date mapping information, training 9-1-1 telecommunicators, educating the public on the proper use of 9-1-1, and monitoring ECC functionality and compliances. NCT9-1-1 serves a population of 1.7 million and 10,000+ square miles.