A 9-1-1 telecommunicator, or 9-1-1 call taker, is an emergency response coordination professional trained to receive, assess, and prioritize emergency requests for assistance, including, but not limited to:

• Determining the location of the emergency being reported
• Determining the appropriate law enforcement, fire, emergency medical, or combination of those emergency services to respond to the emergency
• Coordinating the implementation of that emergency response to the location of the emergency
• Processing requests for assistance from emergency responders.

A dispatcher is a 9-1-1 telecommunicator who prioritizes and directs the specific response of multiple public safety resources (e.g., fire, police, EMS) to emergency incidents by prioritizing vital information and maintaining situational awareness of all circumstances for the incident that impacts the safety of field responders. A dispatcher exercises independent judgment to determine the type and level of response necessary, coordinates essential emergency instructions to all parties in the incidents using radios, computers, and other public safety networks, and ensures alert coordination with other agencies (hospitals, air rescue, hazmat teams, etc.) is maintained to provide emergency response and transport that maximizes life safety and public law and order.

Every day is different, but here’s what you can expect when you choose a career in 9-1-1:

1. Call Handling: Take emergency calls and guide people with calm, clear instructions.
2. Problem Solving: Coordinate resources and provide life-saving guidance.
3. Teamwork: Work alongside a supportive team dedicated to making a difference.
4. Community Impact: End each shift knowing you’ve made a meaningful contribution.